Privacy Policy

Last updated: [28 September 2026]

This policy explains what personal information The Live Notes collects, why we collect it, who we share it with and your rights. We've tried to keep it short and in plain English.

Who we are

The Live Notes is a wedding and events band based in Manchester. We are the "controller" of your personal information, which means we decide how it's used.

  • Business name: The Live Notes LTD

  • Email: thelivenotes@gmail.com

If you have any questions about this policy or your information, email us and we'll reply within one month.

What we collect

When you enquire or request our pricing guide (on our website or through a Facebook or Instagram form): - your name and email address - your phone number, if you choose to give it - details about your event, such as the date, venue or area, type of event and the line-up you're interested in - anything else you tell us in your message

When you book us: - the names and contact details of the people booking - event details, such as timings, venue, song requests and special requirements - contract and payment records

When you use our website: - technical information such as your IP address, device, browser and the pages you visit, collected using cookies (see "Cookies" below)

When you see or interact with our ads on Facebook and Instagram: - Meta may tell us that someone who saw an ad later visited our website or filled in a form. We don't receive your Facebook profile.

How we use it, and our legal basis

Sending you the pricing guide and replying to your enquiry. You asked us to, and it's a step towards a possible booking.

Following up by email, phone or text to see if you'd like to check availability for your date. This is our legitimate interest in responding to people who have enquired. We only call or text if you gave us your number, and you can ask us to stop at any time.

Sending occasional emails with news, availability and offers. We do this with your consent, or because you enquired about our services. Every email has an unsubscribe link.

Planning and performing at your event, and managing your booking. This is needed to carry out our contract with you.

Keeping accounting and tax records. The law requires this.

Showing you our ads on Facebook and Instagram, and avoiding showing them to people who've already booked or enquired. This is our legitimate interest in promoting our business, and you can object at any time. See "Advertising on Facebook and Instagram" below.

Measuring and improving our website and ads using cookies. We only do this with your consent, given through our cookie banner.

We don't sell your information, and we don't make automated decisions about you that have legal or similarly significant effects.

Advertising on Facebook and Instagram

We advertise on Facebook and Instagram, which are run by Meta. We may:

  • Use the Meta Pixel on our website to see which ads lead to website visits and enquiries, and to show ads to people who have visited our site. This only happens if you accept advertising cookies.

  • Upload our list of enquirers and clients to Meta so that we can avoid showing ads to people who've already booked or enquired, and so Meta can find other people with similar interests who may be planning a wedding. Email addresses and names are converted into scrambled codes ("hashed") before they're uploaded. Meta uses them only to match against existing accounts, then deletes them.

To opt out of this, email us and we'll remove you from any lists we share with Meta. You can also control the ads you see in your Facebook and Instagram ad preferences.

Who we share it with

We only share your information when we need to, with:

  • Musicians and crew performing at your event, who get the event details they need

  • Your venue or wedding planner, where needed to coordinate the event

  • Service providers that run parts of our business for us:

  • Squarespace: our website and forms

  • Mailchimp (Intuit): our email list and the pricing guide emails

  • Meta: Facebook and Instagram advertising and lead forms

  • LeadsBridge: passes enquiries from Facebook and Instagram forms to our email list

  • Google: email and document storage

  • Authorities, where the law requires it

Some of these providers store data in the United States. Where they do, the transfer is protected by the UK–US Data Bridge or by standard contractual clauses approved for use in the UK.

How long we keep it

  • Enquiries that don't lead to a booking: [3 years] from our last contact with you, then deleted

  • Clients: 6 years after your event, because we need to keep contract and tax records for that long

  • Email list: until you unsubscribe. We'll keep a record of your unsubscribe so that we don't email you again

Cookies

Our website uses: - Essential cookies, which make the site work. These can't be switched off. - Analytics cookies, which show us how people use the site. These are only used if you accept them. - Advertising cookies, including the Meta Pixel, which measure our ads and show them to people who've visited. These are only used if you accept them.

You can change your choice at any time using the cookie settings link at the bottom of our website.

Your rights

You have the right to: - access the information we hold about you - have it corrected if it's wrong - have it deleted - restrict how we use it - object to how we use it, including stopping marketing and ad matching at any time - receive a copy of it in a portable format - withdraw consent wherever we rely on it

To use any of these rights, email thelivenotes@gmail.com. It's free and we'll respond within one month.

If you're unhappy with how we've handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Children

Our services are for adults booking events. We don't knowingly collect information from anyone under 18.

Changes to this policy

If we make significant changes, we'll update the date at the top and, where appropriate, let you know by email.